Support
We're here to help. Most questions are answered below — if you can't find what you need, get in touch.
Contact us
For booking issues, refunds, account help, or anything else, email us. We aim to respond within one business day.
For an active job in progress, the fastest way to reach your driver is the in-app chat on the job screen.
Frequently asked questions
How do I book a tow?+
Open the TowMe app or visit towme.co.nz/book, enter your pickup and drop-off addresses, pick your vehicle category, and confirm. You will see the price up-front before you pay.
How is my driver matched to me?+
We match the nearest available driver whose truck matches your vehicle category. You will see live updates as drivers are offered the job.
When am I charged?+
A payment authorisation is placed when you confirm the booking. Your card is only charged once the job is completed.
Can I cancel a booking?+
Yes. You can cancel from the app before a driver arrives. If a driver has already been dispatched, a cancellation fee may apply — this is shown to you before you confirm the cancellation.
My driver has not arrived. What do I do?+
Use the in-app chat or call the driver directly from the job screen. If you cannot reach them, contact us at support@towme.co.nz with your job ID and we will help.
How do I apply to become a driver?+
Visit towme.co.nz/drive or open the TowMe app and tap "Become a driver". You will need a valid NZ driver licence, vehicle documents, insurance, and to pass our vetting process.
When do drivers get paid?+
Payouts are processed via Stripe Connect after each completed job. Funds usually land in your linked bank account within 1–2 business days, subject to your bank.
How do I delete my account?+
Email support@towme.co.nz from the address linked to your account and we will permanently delete it and your associated personal data within 30 days, subject to any legal record-keeping obligations.